ACTION

RESOURCES

STEP 1

Recruit and enroll patients (days 1–30).

o   Target patients 50+ years old with 2+ chronic meds as well as those in your EQuIPPTM outliers report

o   Recruit 1–3 patients daily at the counter or by phone

o   Partner with high-volume prescribers

o   Enroll patients on designated day(s) each week

o   Hold staff meetings to review:

- Med sync barriers; brainstorm solutions as a team

- Milestones reached, celebrate success, set next short-term goal

o    Review the Med Sync Patient Recruitment Tracker handout

o    Review the Med Sync Patient Enrollment Workflow Guide  handout

STEP 2

Recruit, enroll and manage patients (days 30–60).

o   Continue to target and recruit patients daily

o   Enroll patients as volume/workflow dictates (e.g., daily, weekly or bi-weekly)

o   Train additional staff members to ensure med sync bench strength

o   Maintain enrolled patients:

                  - Check your daily tasks and identify patients who are ready to receive their

           5-day call to: (1) review their med list; (2) confirm a refill pickup date

o   Hold staff meeting to review:

                - Med sync barriers; brainstorm solutions as a team

                - Milestones reached, celebrate success, set next short-term goals

Note: Med sync adoption is challenging and it takes a while for a pharmacy to realize its benefits. Encourage staff to stick with it and to remember that enrolling patients is just the start — unless those patients are managed/synced each month, benefits will not be realized.

o    Review the Med Sync Patient Recruitment Tracker handout

o    Review the Med Sync Patient Enrollment Workflow Guide handout

STEP 3

Recruit, enroll and manage patients (days 60–90).

o   Continue to target and recruit patients daily

o   Enroll patients as volume/workflow dictates (e.g., daily, weekly or bi-weekly)

o   Maintain enrolled patients

                - Check your daily tasks and identify patients who are ready to receive their

5-day call to: (1) review their med list; (2) confirm a refill pickup date

o    Review the Med Sync Accelerator handout

STEP 4

Drive pharmacy performance 90 days and beyond.

o   Enroll and maintain 30% of your patient population ages 50+ with 2 or more chronic medications

o   Maximize conversation at monthly pickup — engage patient in behavioral adherence coaching as well as other wellness services

o   Monitor outlier patients in EQuIPP and drive staff to improve patient PDC scores

o   Identify additional clinical services to offer patients to drive performance, e.g., adherence coaching, MTM services, immunizations, etc.

o   Continue to celebrate and encourage staff to drive pharmacy’s and patients’ performance leading to inclusion in high-performance networks, lower DIR fees and higher reimbursements

o    Review the Adherence Best Practices handout

o    Review the  Patient Conversation Starter Cards