Navigate Change to Pave Way for Success: Med sync can create opportunity to drive a pharmacy’s financial, operational and clinical success, but the commitment required from all staff members is high. Use this checklist to get your med sync service off on the right foot and set the stage for open communication for you and your staff to collaborate, course-correct and see med sync through to the point your pharmacy sees the benefits.
Preparing for Med Sync
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ACTION |
RESOURCES |
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Make sure you have logins for:
- myHealthMart.com
- Med Sync Technology: McKesson Pharmaserv®; PrescribeWellness
- EQuIPP™
- McKesson Marketing Hub
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- Learn how to access med sync resources available in the Operations Toolkit on myHealthMart.com
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| 2 |
Prepare your staff for change:
- Discuss why change is needed
- Create a shared pharmacy vision and agree how med sync fits into that vision
Review channels of communication that are open when ramping up med sync |
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| 3 |
Learn best practices for engaging patients.
- Avoid phrases like “enroll” and “program
- Use open-ended questions
- Show empathy, roll with resistance
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| 4 |
Learn best practices for enrolling and managing med sync patients.
- Review Health Mart’s role-based guides
- Designate a specific area away from the hustle and bustle of the pharmacy to process med sync patients
- Take tasks off the plate of your designated med sync technician, as needed
- Recruit patients daily but then “enroll” them in med sync during designated days/times of the week.
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Learn best practices for engaging prescribers.
- Share operational benefits with the physician’s office staff
- Share operational and clinical performance benefits with the physician
- Share benefits from the patient’s perspective and share request of partnership with the office
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Set, measure and celebrate short and long-term goals.
- Set a 90-day-post-med sync implementation goal of enrolling 1 to 2 patients per day
- Set short-term goals that are measured often where milestones are celebrated, barriers are identified and solutions are brainstormed
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