Return To Stock Prescriptions

Filled prescriptions in your will-call area for greater than seven days should be pulled and charges to the insurance plan must be reversed.

Dedicate an employee, such as a pharmacy technician, to manage the return-to-stock process.

RETURN TO STOCK STEPS
1. Review your will-call area daily and pull any prescription that was filled 7 or more days earlier.
2. Follow up with the customer to see if they still plan on picking up their prescription.
3. Note the intended pick-up date on the bag if the customer will be picking up the prescription.
4. If the patient no longer intends to pick up the prescription: Eliminate all patient identifying information on the label — never redispense in the original bottle per HIPAA guidelines. Return the Rx bottle to the proper location on the shelf. Do not put the drug back into the stock bottle (risk of mixing lots/expirations). Write a six-month expiration date on the label (unless you know that the actual expiration is less than 6 months). Update perpetual inventory count, including the returned quantity.